Formal Policy for Withdrawal / Refund / Postponement

There is No Deposit

• Course participants should pay a S$400 Part Payment to book a place on a programme and, if necessary, a S$214 Student Pass Handling Fee.
• You should pay the balance of the programme fees 4 weeks before the programme start date.

Withdrawal from Programme and Conditions for Refund

• Course participants may withdraw from their programmes by giving acceptable reasons in writing to our Operations Director.
• Acceptable reasons for withdrawing and obtaining a refund are listed as follows:

• inlingua does not start your programme on the planned start date.
• inlingua does not end your programme on the planned end date.
• inlingua stops your programme in the middle.
• inlingua has breached the Standard Student Contract given to you.
• Course participant suffers an accident resulting in a permanent physical disability.

• After approval by the Operations Director, the refund will normally be made within 2 weeks.  Any costs, e.g. lessons already attended, weeks spent at homestay, bank charges, breakages, Student Pass expenses, etc..., will be deducted from the refunded amount.
• There will be no refund in the event of acts of God, e.g. natural disaster.
• Please note that hotel and hostel charges are not our responsibility.

Withdrawal from Programme for other Reasons (Frivolous / Non-Frivolous)

• Course participants may withdraw from their programme by writing to our Operations Director.
• If notice of withdrawal is received on the start date or after the start of the course, no refund will be given.
• If notice of withdrawal is received 21 days or less before the start of the course, no refund will be given.
• If notice of withdrawal is received more than 21 days before the start of the course, a 100% refund will be given, less costs (e.g. bank charges and exchange rate losses).
• Fees are normally non-refundable.  If you do not complete your course because of no fault of the school (you have regularly failed tests or have been expelled for truancy, or other misdemeanour), it will not be the School's responsibility and fees will not be refunded.

Postponement for Other Reasons (Frivolous / Non-Frivolous)

• If you were booked to start a course on a particular start date and you postponed the course 4 weeks or less before the start date, there will be no refund.
• The School will decide on a case-by-case basis whether you will be allowed to join another course at a later date.

Cancellation of Student Pass and Refund of Immigration Security Deposit

• After you have completed your course, you can ask for a refund of your S$1,000, S$1,500 or S$5,000 Immigration Security Deposit.
• Please go to Reception and fill in the form 'Request for Refund of Student Pass Security Deposit'.  You must fill it in properly or your refund will be delayed.
• Your Student Pass card, flight number and departure time should be handed in at Reception.  We will then cancel your Student Pass.
• The Immigration Security Deposit is usually refunded 4 to 8 weeks after you have left Singapore.
• If the method of refund is bank transfer, your bank may deduct bank charges (usually S$20, but sometimes up to S$150).  There may also be exchange rate losses.
• If you have damaged school or homestay property, the cost of replacement or repair may be deducted from your Immigration Security Deposit.

Copyright inlingua Singapore.  All Rights Reserved.
Last updated: August 2007