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Formal Policy for Complaints and Grievances

• If you are not happy with our service or with your programme, you can fill in our 'Complaint and Grievance Form'.  This form is available at reception.
• Please fill in your name, student number, telephone number, address, course, start date, end date and your complaint.  Please also put today's date.
• School management will try to help you or give you a written or verbal explanation.

Case Mediation Centre

• If you are still not happy, the dispute can be submitted for mediation at the CASE Mediation Centre.
• Your complaint will be handled by experienced mediators.
• The cost of this mediation service to the student is S$35, S$50 or S$100 for refund claims of S$5,000 or less, S$5,001-S$10,000 or S$10,001-S$20,000.
• If the argument is not settled within 30 days, you will be referred to the Singapore International Arbitration Centre.

Overseas Student Guide | Commitment to Quality | Student Protection Scheme

Policy for Refunds and Withdrawals | School Regulations | Standard Student Contract

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