Commitment To Quality

Top Class! Top Value!

Our Commitment to Quality, Professionalism and Service

Letter from School Principal

inlingua Singapore is a reputable school established in Singapore since 1972. We are part of an international organisation of 300 franchised inlingua language schools, and our headquarters are in Bern, Switzerland. We have obtained the inlingua Quality Certificate for 2005. We offer 35 years of language training experience and our motto is 'Quality, Professionalism and Service'. A CaseTrust member, inlingua is accredited by the Consumers Association of Singapore as having good business practices.
We now offer courses at 2 locations : our Clementi Main Training Centre and our Orchard Central Branch. At Clementi, we have 22 purpose-built training rooms (14 larger and 6 designed for individual tuition), 1 writing test room, 1 oral test room, 2 language laboratories, a large video room, a small library and a cybercafé. At Orchard, we have 18 classrooms (10 larger and 8 for individual tuition), a testing room and drinks area. The School has a maximum capacity of 600 students at any one time.
Our courses and trainers are registered with the Singapore Ministry of Education. All our programmes are run in small, effective groups with not more than 15 students per trainer. We offer groups of different sizes depending on the students' needs and budgets, as follows:

General Intensive Programmes (open groups of 8-15 course participants)

Business Intensive Programmes (open groups of minimum 2 to maximum 6 course participants)

Private Tuition Programmes (closed groups of 1, 2, 3 or 4 course participants)

Fastlane Programmes (open groups of minimum 2 to maximum 4 course participants)

Standard Courses (open groups of minimum 4 to maximum 10 course participants)

Budget Courses (open groups of minimum 6 to maximum 15 course participants)

Please refer to www.inlinguaAsia.com/FT_English.htm or www.inlinguaAsia.com/FT_Chinese.htm or www.inlinguaAsia.com/part-time.htm for full-time and part-time courses and fees. Courses and fees information sheets are also available at reception, by fax or by post. Non-tuition costs, such as accommodation and airport transfers, are listed at www.inlinguaAsia.com/accommodation.htm . The Student Pass Handling Fee is S$214. Long-term students should pay the Singapore Government Security Deposit which is refunded 6 to 8 weeks after you leave Singapore.

Our language trainers are trained university graduates teaching their mother tongues. They are selected for their intellect, ability to teach effectively as a team and international outlook. We teach 15 languages in 4 Departments and have a team of some 50 language trainers, a quarter of whom are full-time staff.

Yours truly,

Dick SAGE, MA (Cantab)
Principal

Your Rights as a Consumer

inlingua Singapore is participating in a 'Student Protection Scheme' which is required by the Singapore Government to protect the consumer rights of foreign students studying in Singapore. Please refer to our 'Refund Policy' and 'Policy for Complaints' if you feel your consumer rights have been violated. Fees are normally non-refundable. Refunds are made on a case-by-case basis and only in exceptional circumstances. Receipts and correspondence should be supplied along with a completed 'Refund Form' or 'Complaint Form', available at reception.

Our Service Guarantee

We guarantee against non-conformance to course guidelines. However, please note that during the peak summer months, the School's resources will be strained but we will try our best to fulfill all obligations. The School reserves the right to change your trainer and to demote or promote you depending on your performance. If lessons are affected by public holidays, during which the school will be closed, lessons will not be replaced. A list of public holidays is available here. Courses and fees may be changed annually. In the event of websites and printed brochures not being updated yet, you will be notified of changes by email, fax or post.

Pre-Requisites for Enrolment

Students are required to enrol by completing and signing the School's 'Overseas Student Enrolment Form (OSEF)' or 'Local Student Enrolment Form (LSEF), available in English and Chinese. You may also enrol through an approved agent who has signed an agreement with us. All overseas students must apply for Student Passes and supply relevant documents. You may be asked to postpone your start date. The School will not be held responsible if you did not understand the Student Pass application procedures (available in English, simplified Chinese, French, Spanish and Japanese). Participants enrolling for junior programmes must be aged 7 to 15 years old; those enrolling for adult programmes must be aged 16 and above.

Protection of your Personal Data

Students' personal data, as collected on the school enrolment forms OSEF and LSEF, Student Pass application forms and questionnaires, are collected solely for the purpose of registration, Student Pass processing, course improvement and market research. Data is password-protected and will be kept confidential.

Overseas Student Guide | Student Protection Scheme | School Regulations
Policy for Complaints and Grievances | Policy for Refunds and Withdrawals
Business Language Courses | General Language Courses | Public Holidays